Refunds & Returns Policy
Last updated: 13/3/2026
1. Overview
At RegLab, all of our number plates are custom-made to order based on the information provided by the customer at checkout.
Because of this, returns and refunds are only available in certain circumstances outlined below.
2. Incorrect Registration Details (Customer Errors)
Customers are fully responsible for ensuring that the registration number and text entered when placing an order are correct.
RegLab manufactures plates exactly as entered by the customer.
No Refunds or Replacements
We do not offer refunds, exchanges, or replacements if:
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The wrong registration number is submitted
Customers must carefully check their order before completing their purchase.
3. Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 7 days of delivery.
You may be eligible for a replacement or refund if:
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The product is defective
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The product was damaged during delivery
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We made an error when producing your plate
We may request photos of the issue before processing a replacement or refund.
4. Incorrect Items Sent
If you receive the wrong product, please contact us within 7 days of receiving the order.
Once confirmed, we will arrange either:
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A replacement product, or
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A full refund
5. Custom Products
Due to the custom nature of number plates, items cannot be returned simply because:
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You changed your mind
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The registration number is no longer needed
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You ordered the wrong plate
6. Returns Process
If your item qualifies for a return, please contact us first before sending anything back.
Provide:
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Your order number
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A description of the issue
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Photos (if applicable)
We will provide instructions for returning the item if necessary.
7. Refund Processing
Once a refund is approved, it will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
8. Contact Us
If you have any questions regarding refunds or returns, please contact us:
RegLab
Website: https://reglab.co.uk
Email: admin@reglab.co.uk
Quick tip: Since you’re selling plates in the UK, you may also want a short “Proof of Entitlement Policy” page because suppliers must follow rules from the Driver and Vehicle Licensing Agency.
If you want, I can also write you a proper legal disclaimer for show plates that protects your business if someone uses them illegally (this is something most plate sellers miss and it can matter).